Murer Consultants has been an advocate of centralized case
management for more than fifteen years. The firm's book, "The
Case Management Sourcebook", range from auditing existing models implementing
a centralized case management system for a single hospital or an entire health
system.
Whether conducting training for case managers or orientation
for physicians, senior administrators, and Boards of Directors, the firm has
been effective in training case managers using a six-month ongoing education
curriculum specifically developed for the institution or the system. In her
presentation to the Case Management Society of America in June 2001, Cherilyn
Murer stressed key elements including:
Situational audit to identify current status of existing
post-acute venue options.
Identification of opportunities to enhance the infrastructure
of the continuum of care.
Development of a hospital profile to identify financial
vulnerabilities resulting in lack of availability, or optimal utilization
of post-acute venues to minimize the financial burden on the hospital for
patients remaining in the acute bed beyond the DRG mean length of stay.
Consensus determination as to the scope of case management
based on identification of diseases/venue management and payor mix structuring
for management of capitated/risk patients.
Education and training of identified case management staff
to assure uniformity of knowledge and expertise.
Interview and interaction with medical staff, through multiple
informal orientation sessions to identify and address physician concerns and
suggestions and to assure accurate and consistent information as to implementation
of a case management system.
Case Management training program developed by Murer Consultants.
For the syllabus schedule, please click here.
For the program schedule, please click here.
" The Case Management Sourcebook " McGraw
Hill, 1997. Click here to hear an audio of
the book.
